Shipping policy

Where We Ship

We currently ship to the contiguous United States and the District of Columbia. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or any international destinations at this time. Some items may not be deliverable to P.O. Boxes. We may expand our service area in the future, and any updates will be reflected on this page.

Shipping Rates

  • Standard Shipping: Flat rate of $7.95 per order.
  • Free Shipping: Orders with a merchandise subtotal of $100 or more (after discounts, before tax and shipping) qualify for free standard shipping.
  • Gift cards do not count toward free-shipping thresholds.

How Delivery Timeframes Are Shown

Delivery timeframes are displayed at checkout. The label "Standard Shipping (7–10 business days)" is a general estimated window for most products and includes both order processing and carrier transit. These estimates are provided for convenience and are not guarantees. Timing may vary depending on supplier capacity, carrier performance, weather, holidays, or other factors outside our control. Business days are Monday–Friday, excluding U.S. federal holidays; orders placed after 2:00 p.m. Eastern count as placed the next business day.

Brand-Specific Exception (BYMANYC)

Products fulfilled by BYMANYC generally require a longer total delivery window of approximately 12–15 business days (including processing and transit), based on BYMANYC's published guidance.

Typical Processing & Transit (for transparency)

  • Most products: processing is typically 1–2 business days; carrier transit often 3–4 business days, but timing may vary.
  • BYMANYC products: processing is typically 2–4 business days; carrier transit may take 7–12 business days, subject to change.

The checkout estimate (e.g., "7–10 business days" for most items) reflects the combined processing + transit time, but is not a guarantee.

Multiple-Item Orders & Split Shipments

Because we partner with multiple suppliers, some orders may be fulfilled from more than one location. In these cases, your order may arrive in separate packages and tracking details will be provided when available. Delivery timing for each shipment may vary depending on the supplier and carrier. If an item becomes unavailable after you order, we will notify you and issue a refund for that item.

Tracking

You will receive tracking information by email for each shipment once your order (or part of your order) is fulfilled. Because we work with multiple suppliers and fulfillment locations, items in the same order may ship separately and you may receive more than one tracking number. Tracking information is provided directly by the carrier. After a shipping label is created and the shipment is handed off, tracking may not show updates until the carrier performs its first scan. This typically occurs within 24–48 hours, but it can take longer during weekends, holidays, high-volume periods, or carrier delays.

Address Issues & Returns to Sender

Please verify your shipping address at checkout. Incorrect or incomplete addresses may cause delays or returns to sender. If a package is returned due to address issues, refusal, or failure to collect, we can reship (additional postage applies) or refund the item price according to our Return Policy.

Lost, Stolen, or “Delivered” but Not Received

If tracking shows Delivered but you cannot locate the package, notify us within 3 business days. We will assist with carrier inquiries and claims, but replacements or refunds for theft or misdelivery are handled case-by-case.

Delays, Notices & Order Cancellations (MITOR)

We follow the Federal Trade Commission’s Mail Order Rule. If we cannot ship within the stated timeframe (or within 30 days if no time is stated), we will email you a delay notice with a new ship date (if known) and give you the option to cancel for a full refund. If you do not consent to the delay, we will cancel and issue a prompt refund (generally within 7 working days for non-credit payments or within one billing cycle for credit cards).

Signature Confirmation

For high-value shipments, we may require a signature upon delivery. If signature service is required, we will note this in your shipping confirmation.

Limitation of Liability

To the fullest extent permitted by law, our liability for any shipping-related claim is limited to the amount you paid for the affected order. We are not liable for any indirect, incidental, or consequential losses arising from delays or delivery issues.

Policy Changes

We may update shipping rates, thresholds, service areas, or delivery estimates from time to time. Changes apply prospectively and will be reflected on this page. For questions, contact us at connect@luxatote.com.